To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What is my base rate?
Tri-community Water supply has a Base rate of $50.00. A Base rate is a charge that is non-volumetric (meaning it does NOT depend on the amount of water used). Each customer pays the same base rate PLUS their personal usage that is calculated on amount of gallons used.
What are Tri-community Waters' rates?
Monthly base rate service fee- $50.00 (water not included)
Water usage (1-5,000 gallons)- $5.00 per 1,000 gallons
Water usage (5,001- 10,000 gallons)- $6.00 per 1,000 gallons
Water usage (10,001-15,000 gallons)- $7.00 per 1,000 gallons
Water usage (15,001- 30,000 gallons) $8.00 per 1,000 gallons
Water usage (30,001 + gallons) $9.00 per 1,000 gallons
Late Payment fee (added on the 16th)- $15.00
Return Check fee- $30.00 + check amount + current bank charges
Disconnect Fee- $90.00
Reconnect Fee- $40.00
Membership Transfer Fee- $35.00
Seconary Meter Fee- $15.00 (No water usage)
After Hours service call Fee- $60.00 (Calls before 8AM, after 4PM, Saturday, Sunday & Holidays)
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
I paid my bill in person but online it shows a balance, what do I do?
If you have made a payment in person and the online system is not showing a difference in the balance, check back in a few hours to allow the system to uplaod balances. If it is the weekend and you have dropped a payment in the drop box, please wait until the next business day for all checks/ money orders/ cash to process. If you have any other questions about your online statement/ balances please feel free to give us a call at (512) 488-2573. If we are out of the office or we are with another customer please leave us a voicemail with your name and phone number and we will get back with you to answer any questions you have about your bill.
If I want to pay TWO or more of my accounts how do I pay with a credit card?
In order to pay TWO or more accounts at a time with a credit card you will need to first create an online profile, for your main account, and link all other accounts you would like to pay. If you choose to link all accounts together you will save time and confusion on which has been paid; so we encourage linking them. We cannot link accounts in the office and it is something the customer must do themselves. If you have any questions about linking the accounts, please give Nexbilling a call @ 1-800-639-2435. You will need the account number(s) and the names associated with the account for assistance.
If I sign up for autopay what day will my bill come out of my account?
Nexbilling will charge your card on file on the 13th of every month, reguardless of weekend/ holidays, to avoid late penalties if recieved after the 15th.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.